An often overlooked part of a small business's success is the phone system. With modern technology, a small business can now experience many of the capabilities of a phone system that only a large corporation had in the past. Referred to as Voice over Internet Protocol, or VoIP, this technology uses the Internet for phone transmission. It is affordable for a small business and offers many attractive features. The following are three reasons to consider using a VoIP phone system for your small business.

Your phone system is mobile

There are many possibilities for accessing your company's phone system besides being on your business's property. VoIP technology enables you and your employees to use the phone system from any place by way of a smartphone. This is possible with the use of a simple app. With phone extensions, several employees will be able to use the phone system while working at home or on the road.

Your phone system is scalable

As your company grows, your need for a larger, more robust phone system will grow as well. With a traditional type of local phone system, you will have a physical switching unit located on your property. As the need for additional phone lines increases because of more calls from customers, use of the phones by employees, or both, you will need to have the phone company install additional equipment to handle the increase in phone use. With VoIP, you simply make one call to your provider, and your phone system's capability will be increased. The hardware is at your provider's end, so there is nothing for you to install. The last thing you need is your business's growth to be limited by your phones. VoIP technology prevents this from happening. You can check out a site, like http://www.gardenstatecommunications.com, for more information.

A virtual assistant is often an option

With the use of a virtual assistant, customers can call your business 24 hours a day. Messages can be left and forwarded to specific phone extensions. And a VA can be programmed to provide the exact message you desire. Customers can select from a menu of choices by number so that their call is directed properly during business or non-business hours. A virtual assistance gives your business the same capability as large companies have, even with few or no employees.

VoIP technology has brought robust capabilities for phone systems to small companies. Customers will not be able to tell how large your business is when they call you. This can be a great advantage when your company is young. As it develops, you will be able to expand your phone system without making any significant hardware changes.